Cancellation/Refund Policy

 

At Reset organic we are committed in ensure all of our products are made to a high standard, and using quality organic produce. We are always striving to improve everything, and this is something that we continue to do. We take all feedback into consideration, so we can improve the customer experience. 

Cancellation

If you wish to cancel your order, you must do so within 24hrs of placing your order. Once this is confirmed, we will offer you a full refund, using the same means of payment as you used for the initial transaction. This can be done via email: resetorganic@gmail.com or 07535 838 227. 

 

 

Refunds

Unfortunately, we are unable to offer a full refund for the following circumstances;

 

  • Your juices are shipped or on route to you

  • goods that are made to your specifications or are clearly personalised

  • goods which are liable to deteriorate or expire rapidly

If a dispute occurs for any reason, you should contact us, and we will help to find a solution. We will aim to respond with an appropriate solution within 5 days. 

Returns​

Unfortunately, we are unable to accept returns for perishable items that have been opened or unsealed. Items must be returned in saleable condition or unopened with all packaging/hygiene seals intact. Items must be returned to us within 14 days of your receipt. If your order has qualified for a free gift, the gift must also be returned before your refund or replacement can be processed. Please be aware that due to EU hygiene regulations we cannot offer a refund, replacement or exchange on items returned in non-saleable condition. Also note that you will be responsible for the cost of returning the item if it is not faulty. If you have received non perishable goods, you must send back the goods or hand them over to us at  Office G14, Moulton Park Business Centre, Northampton, NN3 6AQ

Timing of reimbursement

If we have not offered to collect the Goods, we will make the reimbursement without undue delay, and not later than:

14 days after the day we receive back from you any Goods supplied, or

(if earlier) 14 days after the day you provide evidence that you have sent back the Goods.

If we have offered to collect the Goods or if no Goods were supplied, we will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this Contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

​Deduction for Goods supplied

We may make a deduction from the reimbursement for loss in value of any Goods supplied, if the loss is the result of unnecessary handling by you (ie handling the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods: eg it goes beyond the sort of handling that might be reasonably allowed in a shop). This is because you are liable for that loss and, if that deduction is not made, you must pay us the amount of that loss. We also may deduct the costs of any handling fees that we are charged. 

If you require any further information, or have any questions, then please get in touch!

resetorganic@gmail.com or 07535 838 227